Frequently Asked Questions

Do I have to pay for my whole vacation when I book?

This depends on when you book in conjunction with when you depart. With Walt Disney World and Disneyland, all that is required is a $200 deposit to get started. You then have up to 30 days before departure to pay the balance off. Disney Cruise Line requires a 20% deposit, and the balance is typically due 45-120 days in advance, depending on your itinerary. All other suppliers work the same way, requiring a small deposit and balance due later. You have the option of making payments on your vacation or paying the balance all at once when it's due. If you book within that 30-day window, payment in full is due at the time of booking.

Am I paying you or the supplier?

You will never see a charge from Key to Adventure Travel Co.®. Everything will show up on your credit card or bank statement from the supplier. It will show up as Walt Disney Travel Company, Disney Cruise Line, etc. 

I have already booked my vacation, but I still want to use your services. Can I transfer my reservation?

If you have booked your vacation within the last 30 days and are NOT paid in full, we have the ability to transfer the reservation. If you booked more than 30 days ago, you have several options. You can cancel and rebook with us, only if we can get you the same deal or better, of course, or you can pay a small planning fee, and we will go from there. This planning fee is also used if you have booked off-site at a timeshare or something like that but would still like to use our expert services. *This fee varies based on agent, party size, length of stay, and time of year.

What makes Key to Adventure Travel Co.® different from any other "travel agency"?

First of all, we aren't so much of a travel agency as we are a travel service. We work for YOU, not the supplier. Our clients are our #1 priority, and each advisor at Key to Adventure Travel Co.® treats each vacation as if it were their own. We are a team of very passionate and knowledgeable agents who take our "jobs" very seriously. Our advisors go through extensive training both off and on-site with many suppliers. We are also all in the parks or on the boats as much as we can be, both with and without our families, to make sure we are staying on top of all the latest and greatest happenings. Things are constantly changing at Disney, so it's best to have an insider when you can!

Okay, you've sold me on your services, what now?

It's simple! Fill out a quote form appropriate for whatever destination you are interested in. If you have a specific agent in mind, make sure you select their name from the drop down list. Once submitted, one of our agents will contact you within 24-48 hours. 

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